Complaints

If for any reason you are unhappy with the products received, please contact our team via promotion@palfinger.com.

You can return your order within 14 days of receiving the products. Please ensure that the return is well packaged and keep all of the documents safe, since we are not liable for products that go missing during shipping.

Conditions of return:
All returns must be as new. Models must be sent back in the undamaged original packaging along with all accessories. Clothing must also be sent back with the original packaging.

Cost of returns:
We ask that you accept the cost of returns. We can only accept these costs if there is a fault on our part. You will be credited as soon as we receive the return package.

Please allow for a waiting time of around 4 weeks.

Please note the following with regard to sending returns:
1. Please send the withdrawal form from the T&Cs (the sample can be found in our T&Cs) to promotion@palfinger.com
2. You will then receive a return slip from us with all the necessary data.
3. Send the return package to:

Palfinger AG
Attn:Mr Klein Christian
Kapellenstrasse 18
5211 Lengau
AUSTRIA